Step 1: A $75 booking/concierge service fee is applicable for individual reservations, not on a per-person basis but per reservation. This fee must be settled before your reservation is created and can be conveniently paid through the provided Concierge Service Fee link. It covers the coordination of your reservation and travel requirements.

 

If you would like another room option or have would like a single occupancy room request please email info@passportsmatter.com and request the room type for the correct room rate. 

 

Step 2: Upon payment of the service fee, you will receive a Traveler Information Form to input reservation details and traveler information. It's important to note that without settling the booking/concierge service fee, a reservation cannot be created.

 

Step 3: Upon receipt of the Traveler Information Form by the PM Team, the reservation will be made within 24 hours, and an email containing a deposit link will be sent. It is imperative to submit all deposits within 24 hours to avoid cancellation of the reservation.

 

Step 4: Confirmation of your reservation occurs upon payment of the deposit. Subsequently, you'll be included in a WhatsApp Group where all future information will be shared.

 

Scheduled payment arrangement links will be sent on due dates. To request a payment link at any other time, kindly email Myrell at myrell@passportsmatter.com, providing your reservation number and full name.

Again, if you have any questions at all, please email the PM Team at info@passportsmatter.com